E-Commerce Assistant - Bali, Indonesia

Join North Trend Marketing as an E-Commerce Assistant in the vibrant heart of Bali! This role is perfect for detail-oriented professionals passionate about online retail, customer satisfaction, and driving sales growth. You’ll play a key role in ensuring seamless operations and exceptional customer experiences for our growing e-commerce platform. Based in Canggu, you’ll be part of a dynamic team working in a lively and creative environment.

As an E-Commerce Assistant, you’ll work closely with our sales and customer service teams to manage orders, process payments, and provide top-notch customer support. You’ll use tools like Shopify, WooCommerce, and PayPal to streamline operations and improve efficiency. This is a fantastic opportunity to grow your skills in a fast-paced industry and contribute to the success of a thriving business.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Manage and process customer orders accurately and efficiently.
• Handle customer inquiries and provide excellent support via email, phone, and live chat.
• Update product listings and inventory levels using Shopify and WooCommerce.
• Process payments and manage refunds through PayPal and other payment gateways.
• Assist in marketing efforts by promoting products and tracking campaign performance.
• Collaborate with the sales team to identify and address customer concerns.
• Maintain accurate records of all transactions and customer interactions.
• Stay updated with industry trends and best practices in e-commerce.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Minimum 1-2 years of experience in e-commerce or customer service roles.
• Proficient in using Shopify, WooCommerce, and other e-commerce platforms.
• Strong communication and problem-solving skills.
• Attention to detail and ability to work in a fast-paced environment.
• Fluency in English, both written and spoken.
• Knowledge of payment gateways like PayPal is a plus.
• Ability to work independently and as part of a team.
• Passion for online retail and customer satisfaction.

🛠️ Keahlian

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