Assistant Guest Manager

Are you a hospitality enthusiast looking to make your mark in the heart of Bali? Bella Canggu is seeking a dedicated and passionate Assistant Guest Manager to join our dynamic team. In this pivotal role, you will be the face of our operations, ensuring every guest feels welcome and valued. With a vibrant atmosphere and a commitment to excellence, Bella Canggu offers a unique opportunity to grow and thrive in the world-renowned hospitality industry.

As an Assistant Guest Manager at Bella Canggu, you will play a crucial role in maintaining the highest standards of guest service and hospitality. You'll be responsible for overseeing daily operations, managing staff, and ensuring that our guests have an unforgettable experience. This role is perfect for someone who thrives in a fast-paced environment and is eager to contribute to a thriving hospitality business.

📋 Tanggung Jawab Pekerjaan

• Oversee daily operations to ensure smooth and efficient service delivery.
• Manage and mentor front desk staff to maintain high standards of guest service.
• Coordinate with housekeeping, food and beverage, and other departments to ensure seamless guest experiences.
• Handle guest inquiries and complaints professionally and promptly.
• Monitor and maintain guest satisfaction through regular feedback and surveys.
• Ensure compliance with hotel policies and procedures.
• Assist in the development and implementation of operational plans and procedures.
• Participate in staff training and development initiatives.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a similar role within the hospitality industry.
• Strong knowledge of hotel management systems and software, such as PMS (Property Management System).
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Proven track record of delivering exceptional guest service.
• Fluent in English, both written and spoken.
• Bachelor's degree in Hospitality Management, Hotel Administration, or a related field.
• Certification in guest service or hospitality management is a plus.

🛠️ Keahlian

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