Admin Case Management Specialist

Join Global Solutions Jakarta as an Admin Case Management Specialist and play a pivotal role in ensuring seamless case resolution and client satisfaction. In this dynamic position, you will oversee the end-to-end administration of cases, coordinate with cross-functional teams, and utilize advanced tools like Salesforce and ServiceNow to streamline processes. Located in the heart of Jakarta, this role offers a unique opportunity to work in a fast-paced environment while contributing to the success of our clients.

As an Admin Case Management Specialist at Global Solutions Jakarta, you will be responsible for managing the entire lifecycle of cases from initiation to resolution. You will work closely with our case management team to ensure that all cases are handled efficiently and effectively. This role requires a proactive approach and a strong understanding of case management best practices.

If you are a detail-oriented professional with experience in case management and a passion for delivering excellent client service, we invite you to apply for this exciting opportunity. Join us in Jakarta and be part of a team that is dedicated to excellence.

📋 Tanggung Jawab Pekerjaan

• Manage the end-to-end administration of cases, ensuring timely resolution and client satisfaction.
• Coordinate with cross-functional teams to streamline case processes and improve efficiency.
• Utilize Salesforce and ServiceNow to manage case data, track progress, and generate reports.
• Implement and maintain case management best practices to ensure consistent and high-quality service.
• Provide exceptional customer service by addressing client inquiries and resolving issues promptly.
• Monitor and analyze case metrics to identify trends and areas for improvement.
• Collaborate with the case management team to develop and implement process improvements.
• Ensure compliance with company policies and regulatory requirements.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• Minimum of 3 years of experience in case management or a related administrative role.
• Proven experience with Salesforce and ServiceNow.
• Strong understanding of case management best practices and processes.
• Excellent communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Detail-oriented with a commitment to accuracy and quality.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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